Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be attached.
• The item must not be damaged, washed, or altered.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items
• Customized or made-to-order products
• Items damaged due to misuse by the customer

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days.
• The refund will be issued through the original payment method whenever possible.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was received.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
• Shipping charges are non-refundable.

Order Cancellation

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: 

Store Name: Jannat Fatima Clothing
Response Time: Within 24–48 business hours

By placing an order with us, you agree to this Return & Refund Policy